Technology Support & Cybersecurity Analyst

Last Updated: December 14, 2023By

Job title: Technology Support & Cybersecurity Analyst

Company: Westfield Bank

Job description: Position: Technology Support & Cybersecurity Analyst

Department: Information Systems

Job Status: Full-Time

FLSA Status: Non-Exempt

Grade: 11

Reports to: IS Help Dest Manager

Amount of Travel Required: Local Travel Required

Positions Supervised: N/A


Ensure the availability, performance, confidentiality and integrity of bank infrastructure, network, hardware, software and data through various project, implementation, support, administration, monitoring and maintenance activities. Establish, maintain and comply with bank and regulatory standards, policies and procedures. Plan, implement, monitor and maintain security controls, and hardware and software improvements to achieve business objectives. Serve as technical analyst on various project teams to assess and mitigate technical and cyber risks. Provide technical support to bank employees.


  • Proactively support, maintain and monitor the availability, performance, confidentiality and integrity of existing and proposed bank wired and wireless voice/data networks, infrastructure, hardware, Active Directory, software, data, processes and procedures.
  • Manage the relationship with our managed security service provider (MSSP) to ensure that all security controls are in place and functioning effectively.
  • Participate in vendor and application risk assessment programs.
  • Document, communicate and schedule all changes planned to the network environment through a change management process.
  • Recommend, implement, monitor and maintain effective cyber security controls, including vulnerability management process to protect all bank assets from cyber threats.
  • Participate in the analysis and implementation of new projects as they pertain to the bank’s cybersecurity posture, network or infrastructure.
  • Train and develop knowledge of Help Desk resources; provide Help Desk support for resolution of more complex end-user application or network problems and backup L1 as needed.
  • Identify, recommend and propose security products and services to increase the organization’s security posture.
  • Present security cyber metrics to the ERM group on a monthly basis.
  • Manage firewalls, antivirus systems, email security solutions, and SIEM.
  • Participate in low-volume on-call rotation.
  • Support periodic business continuity & disaster recovery testing and plan updates.
  • Assist in developing and delivering employee-facing security training and communications to raise awareness and promote a culture of compliance.
  • Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
  • Must adhere to and maintain bank systems consistent with bank standards, procedures, policies, best practices and regulations.
  • Performs additional duties as requested.



  • Innovation
  • Analytical Skills
  • Communication
  • Adaptability/Flexibility
  • Recordkeeping
  • Job Knowledge

Education/Experience/Skills & Abilities

  • Bachelor’s degree or certifications in information technology or cyber security and/or network management/administration required.
  • 5+ years of experience with IT, Windows, networks, access controls, infrastructure (routers and firewalls), virtual technologies, storage technologies, Active Directory, Group Policy, vendor management, data classification, technology and cybersecurity policies, cybersecurity controls (antivirus systems, email security solutions, DLD/P, SIEM ) and change management disciplines, preferably in the banking or similarly regulated industry.
  • SANS, ISC2, CISSP, GSEC information security certifications highly desired.
  • Familiarity with cyber security frameworks such as NIST.
  • Experience with a scripting language (e.g. Powershell)
  • Ability to manage execution of multiple priorities, projects and tasks under time constraints.
  • Ability to proactively understand, implement, monitor and maintain cybersecurity and technical controls.


Physical Demands

Stand: O (Occasionally)

Walk: F (Frequently)

Sit: C (Constantly)

Handling / Fingering: O (Occasionally)

Reach Outward: O (Occasionally)

Reach Above Shoulder: O (Occasionally)

Climb: O (Occasionally)

Crawl: N (Not Applicable)

Squat or Kneel: O (Occasionally)

Bend: O (Occasionally)


10 lbs or less: O (Occasionally)

11-20 lbs: O (Occasionally)

21-50 lbs: O (Occasionally)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)


12 lbs or less: O (Occasionally)

13-25 lbs: O (Occasionally)

26-40 lbs: O (Occasionally)

41-100 lbs: O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements


Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Expected salary:

Location: Westfield, MA

Job date: Wed, 06 Dec 2023 23:58:08 GMT

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